.nsd-agent-portal{
  --nsd-agent-accent:#0b3a28;
  --nsd-agent-gold:#c8aa5f;
  --nsd-agent-soft:#f8f4ec;
  padding:clamp(12px,2vw,24px);
}

.nsd-agent-hero{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:20px;
  padding:clamp(20px,4vw,34px);
  border-radius:24px;
  color:#fff;
  background:
    radial-gradient(circle at 88% 10%,rgba(200,170,95,.28),transparent 28%),
    linear-gradient(135deg,#061f16,#0b3a28);
  box-shadow:0 18px 50px rgba(6,31,22,.18);
}

.nsd-agent-hero h2{
  margin:4px 0;
  color:#fff;
  font-size:clamp(28px,4vw,42px);
}

.nsd-agent-hero .nsd-muted{color:rgba(255,255,255,.78)}
.nsd-agent-hero-actions{display:flex;gap:10px;flex-wrap:wrap}

.nsd-eyebrow{
  display:block;
  color:var(--nsd-agent-gold);
  font-size:12px;
  font-weight:900;
  letter-spacing:.12em;
  text-transform:uppercase;
}

.nsd-agent-portal .nsd-secondary{
  border:1px solid rgba(6,31,22,.18);
  background:#fff;
  color:#0b3a28;
  box-shadow:none;
}

.nsd-agent-hero .nsd-secondary{
  border-color:rgba(255,255,255,.35);
  background:rgba(255,255,255,.12);
  color:#fff;
}

.nsd-agent-portal .nsd-secondary:hover,
.nsd-agent-portal .nsd-secondary:focus{
  color:#061f16;
  background:#fff;
}

.nsd-agent-kpis{grid-template-columns:repeat(4,minmax(0,1fr))}
.nsd-agent-kpis .nsd-kpi{min-width:0}
.nsd-kpi-alert{border-color:#e3b8b4;background:linear-gradient(180deg,#fff,#fff3f1)}
.nsd-kpi-alert strong{color:#982b22}

.nsd-section-heading{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:16px;
}

.nsd-section-heading h3,
.nsd-section-heading h4,
.nsd-section-heading p{margin-bottom:0}

.nsd-filter-chips{
  display:flex;
  gap:8px;
  margin:18px 0 14px;
  padding-bottom:4px;
  overflow-x:auto;
  overscroll-behavior-inline:contain;
  scrollbar-width:thin;
}

.nsd-filter-chip{
  display:inline-flex;
  align-items:center;
  flex:0 0 auto;
  min-height:42px;
  padding:9px 14px;
  border:1px solid rgba(6,31,22,.14);
  border-radius:999px;
  background:#fff;
  color:#20312a;
  font-size:14px;
  font-weight:800;
  line-height:1;
  text-decoration:none;
}

.nsd-filter-chip:hover,
.nsd-filter-chip:focus,
.nsd-filter-chip.is-active{
  border-color:#0b3a28;
  background:#0b3a28;
  color:#fff;
}

.nsd-agent-filter{
  display:grid;
  grid-template-columns:minmax(240px,1.6fr) repeat(3,minmax(140px,.7fr));
  gap:12px;
  align-items:end;
  padding:16px;
  border:1px solid rgba(6,31,22,.10);
  border-radius:18px;
  background:var(--nsd-agent-soft);
}

.nsd-agent-filter label{margin:0}
.nsd-agent-filter .nsd-filter-actions{
  grid-column:1/-1;
  display:flex;
  justify-content:flex-end;
  gap:10px;
}

.nsd-agent-filter .nsd-filter-actions > *{
  width:auto;
  min-height:44px;
  padding:11px 18px;
}

.nsd-empty-state{
  margin:18px 0 2px;
  padding:32px 20px;
  border:1px dashed rgba(6,31,22,.25);
  border-radius:18px;
  text-align:center;
  background:#fff;
}

.nsd-empty-state strong{display:block;font-size:18px;color:#0b3a28}
.nsd-empty-state p{margin-bottom:0;color:#5b5b5b}

.nsd-agent-ticket{
  position:relative;
  padding:0;
  overflow:clip;
  border-left:5px solid #8c8f94;
}

.nsd-agent-ticket.nsd-priority-urgent{border-left-color:#b42318}
.nsd-agent-ticket.nsd-priority-high{border-left-color:#d97706}
.nsd-agent-ticket.nsd-priority-normal{border-left-color:#1677a7}
.nsd-agent-ticket.nsd-priority-low{border-left-color:#4f7d65}

.nsd-agent-ticket > summary{
  position:relative;
  display:grid;
  grid-template-columns:minmax(0,1.4fr) minmax(280px,1fr) 24px;
  gap:16px;
  align-items:center;
  min-height:92px;
  padding:18px 20px;
  list-style:none;
  background:#fff;
}

.nsd-agent-ticket > summary::-webkit-details-marker{display:none}

.nsd-agent-ticket[open] > summary{
  border-bottom:1px solid rgba(6,31,22,.10);
  background:linear-gradient(180deg,#fff,#fcfaf6);
}

.nsd-ticket-summary-main{
  display:grid;
  gap:5px;
  min-width:0;
}

.nsd-ticket-summary-main strong{
  overflow-wrap:anywhere;
  color:#15201c;
  font-size:17px;
}

.nsd-ticket-number{
  color:#6f624f;
  font-size:12px;
  font-weight:900;
  letter-spacing:.08em;
  text-transform:uppercase;
}

.nsd-ticket-summary-meta{
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:8px 10px;
  flex-wrap:wrap;
  color:#5b5b5b;
  font-size:13px;
}

.nsd-priority-badge,
.nsd-count-badge{
  display:inline-flex;
  align-items:center;
  min-height:25px;
  padding:4px 9px;
  border-radius:999px;
  background:#edf2ef;
  color:#30463b;
  font-size:12px;
  font-weight:850;
}

.nsd-priority-badge.nsd-priority-urgent{background:#fee4e2;color:#9f1b11}
.nsd-priority-badge.nsd-priority-high{background:#fff0d5;color:#8a4b00}

.nsd-summary-toggle::before{
  content:"";
  display:block;
  width:10px;
  height:10px;
  border-right:2px solid #365044;
  border-bottom:2px solid #365044;
  transform:rotate(45deg);
  transition:transform .18s ease;
}

.nsd-agent-ticket[open] .nsd-summary-toggle::before{transform:rotate(225deg)}

.nsd-agent-ticket-body{background:#fff}
.nsd-agent-ticket-body > section,
.nsd-agent-ticket-body > form,
.nsd-agent-ticket-body > details{scroll-margin-top:76px}

.nsd-ticket-jump-links{
  position:sticky;
  top:0;
  z-index:4;
  display:flex;
  gap:8px;
  padding:10px 16px;
  overflow-x:auto;
  background:rgba(255,255,255,.96);
  border-bottom:1px solid rgba(6,31,22,.10);
  backdrop-filter:blur(8px);
}

.admin-bar .nsd-ticket-jump-links{top:32px}

.nsd-ticket-jump-links a{
  display:inline-flex;
  align-items:center;
  flex:0 0 auto;
  min-height:40px;
  padding:7px 11px;
  border-radius:999px;
  color:#0b3a28;
  background:#edf3ef;
  font-size:13px;
  font-weight:800;
  text-decoration:none;
}

.nsd-ticket-overview,
.nsd-agent-conversation,
.nsd-agent-update,
.nsd-agent-time{
  margin:0;
  padding:22px;
}

.nsd-ticket-meta-grid{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:10px;
}

.nsd-ticket-meta-grid > div{
  min-width:0;
  padding:13px;
  border-radius:14px;
  background:var(--nsd-agent-soft);
}

.nsd-ticket-meta-grid span{
  display:block;
  margin-bottom:4px;
  color:#726653;
  font-size:11px;
  font-weight:900;
  letter-spacing:.06em;
  text-transform:uppercase;
}

.nsd-ticket-meta-grid strong{display:block;overflow-wrap:anywhere}

.nsd-ticket-description,
.nsd-onsite-summary{
  margin-top:14px;
  padding:16px;
  border:1px solid rgba(6,31,22,.10);
  border-radius:16px;
  background:#fff;
}

.nsd-ticket-description p,
.nsd-onsite-summary p{margin:7px 0 0}

.nsd-onsite-summary{
  border-color:#d9c184;
  background:#fffaf0;
}

.nsd-contact-actions{
  display:flex;
  flex-wrap:wrap;
  gap:9px;
  margin-top:16px;
}

.nsd-contact-actions > *{
  width:auto;
  min-height:44px;
  padding:10px 15px;
}

.nsd-agent-conversation{border-top:1px solid rgba(6,31,22,.10)}
.nsd-agent-conversation .nsd-section-heading{align-items:center}

.nsd-agent-conversation .nsd-reply{
  padding:15px;
  border:1px solid rgba(6,31,22,.10);
  border-radius:16px;
  background:#f8faf9;
}

.nsd-agent-conversation .nsd-reply header{
  display:flex;
  justify-content:space-between;
  gap:10px;
  flex-wrap:wrap;
}

.nsd-agent-conversation .nsd-reply p{overflow-wrap:anywhere}
.nsd-agent-conversation .nsd-internal{background:#fff8e5;border-color:#e8cf80}

.nsd-agent-update{
  border-top:1px solid rgba(6,31,22,.10);
  background:linear-gradient(180deg,#fbfdfc,#f6faf7);
}

.nsd-draft-status{color:#52705f;font-size:13px;font-weight:750}

.nsd-quick-status,
.nsd-time-presets{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
}

.nsd-quick-status button,
.nsd-time-presets button{
  width:auto;
  min-height:42px;
  padding:8px 13px;
  border:1px solid rgba(6,31,22,.18);
  background:#fff;
  color:#0b3a28;
  box-shadow:none;
  font-size:13px;
}

.nsd-quick-status button:hover,
.nsd-quick-status button:focus,
.nsd-time-presets button:hover,
.nsd-time-presets button:focus{
  color:#fff;
  background:#0b3a28;
}

.nsd-visibility-control{
  display:flex!important;
  align-items:flex-start!important;
  gap:10px!important;
  padding:13px;
  border:1px solid rgba(6,31,22,.12);
  border-radius:14px;
  background:#fff;
}

.nsd-visibility-control input{margin-top:3px!important}
.nsd-visibility-control span{display:grid;gap:2px}
.nsd-visibility-control small{font-weight:400;color:#5b5b5b}

.nsd-time-entry-box{
  padding:16px;
  border:1px solid rgba(6,31,22,.10);
  border-radius:18px;
  background:#fff;
}

.nsd-time-entry-box .nsd-section-heading{align-items:center;margin-bottom:12px}
.nsd-time-entry-box h4{margin:0}

.nsd-mobile-submit{display:flex;justify-content:flex-end}
.nsd-mobile-submit button{min-width:190px}

.nsd-agent-section{
  margin:0;
  border-top:1px solid rgba(6,31,22,.10);
  background:#fff;
}

.nsd-agent-section > summary{
  display:flex;
  justify-content:space-between;
  gap:14px;
  padding:19px 22px;
  cursor:pointer;
  list-style:none;
}

.nsd-agent-section > summary::-webkit-details-marker{display:none}
.nsd-agent-section > summary span{color:#5b5b5b;font-size:13px}
.nsd-agent-section-body{padding:0 22px 22px}
.nsd-file-upload-form{padding:16px;border-radius:16px;background:var(--nsd-agent-soft)}

.nsd-agent-time{
  border-top:1px solid rgba(6,31,22,.10);
  overflow-x:auto;
}

.nsd-pagination{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:14px;
  margin-top:18px;
}

.nsd-pagination > div{display:flex;gap:10px}
.nsd-pagination a{min-height:44px;padding:10px 16px}

.nsd-agent-portal a:focus-visible,
.nsd-agent-portal button:focus-visible,
.nsd-agent-portal input:focus-visible,
.nsd-agent-portal select:focus-visible,
.nsd-agent-portal textarea:focus-visible,
.nsd-agent-portal summary:focus-visible{
  outline:3px solid var(--nsd-agent-gold);
  outline-offset:3px;
}

@media(max-width:900px){
  .nsd-agent-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .nsd-agent-filter{grid-template-columns:repeat(2,minmax(0,1fr))}
  .nsd-search-field{grid-column:1/-1}
  .nsd-agent-ticket > summary{grid-template-columns:minmax(0,1fr) 24px}
  .nsd-ticket-summary-meta{grid-column:1/-1;grid-row:2;justify-content:flex-start}
  .nsd-summary-toggle{grid-column:2;grid-row:1;align-self:start;margin-top:8px}
  .nsd-ticket-meta-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}

@media(max-width:720px){
  .nsd-agent-portal{padding:8px 4px}
  .nsd-agent-hero{align-items:flex-start;flex-direction:column;border-radius:20px}
  .nsd-agent-hero-actions,
  .nsd-agent-hero-actions .button{width:100%}
  .nsd-agent-ticket-list{padding:16px}
  .nsd-agent-filter{grid-template-columns:1fr}
  .nsd-agent-filter .nsd-search-field{grid-column:auto}
  .nsd-agent-filter .nsd-filter-actions{grid-column:auto;display:grid;grid-template-columns:1fr 1fr}
  .nsd-agent-filter .nsd-filter-actions > *{width:100%}
  .nsd-agent-ticket{margin:12px -4px;border-radius:16px}
  .nsd-agent-ticket > summary{min-height:84px;padding:16px 14px}
  .nsd-ticket-jump-links{margin:0;padding:9px 12px}
  .admin-bar .nsd-ticket-jump-links{top:46px}
  .nsd-ticket-overview,
  .nsd-agent-conversation,
  .nsd-agent-update,
  .nsd-agent-time{padding:18px 14px}
  .nsd-ticket-meta-grid{grid-template-columns:1fr 1fr}
  .nsd-contact-actions{display:grid;grid-template-columns:1fr 1fr}
  .nsd-contact-actions > *{width:100%}
  .nsd-quick-status button,
  .nsd-time-presets button{width:auto;min-height:44px}
  .nsd-filter-chip,
  .nsd-ticket-jump-links a{min-height:44px}
  .nsd-time-entry-box .nsd-section-heading{align-items:flex-start;flex-direction:column}
  .nsd-agent-section > summary{align-items:flex-start;flex-direction:column;padding:17px 14px}
  .nsd-agent-section-body{padding:0 14px 18px}
  .nsd-mobile-submit{
    position:sticky;
    bottom:0;
    z-index:5;
    margin:0 -14px -18px;
    padding:12px 14px calc(12px + env(safe-area-inset-bottom));
    border-top:1px solid rgba(6,31,22,.13);
    background:rgba(255,255,255,.96);
    backdrop-filter:blur(8px);
  }
  .nsd-mobile-submit button{width:100%;min-width:0}
  .nsd-mobile-table,
  .nsd-mobile-table tbody,
  .nsd-mobile-table tr,
  .nsd-mobile-table td{display:block;width:100%}
  .nsd-mobile-table thead{display:none}
  .nsd-mobile-table{border:0;background:transparent;overflow:visible}
  .nsd-mobile-table tr{margin:0 0 12px;border:1px solid rgba(6,31,22,.12);border-radius:14px;background:#fff;overflow:hidden}
  .nsd-mobile-table td{
    display:grid;
    grid-template-columns:minmax(90px,.7fr) minmax(0,1.3fr);
    gap:12px;
    padding:10px 12px;
    border-bottom:1px solid rgba(6,31,22,.08);
    overflow-wrap:anywhere;
  }
  .nsd-mobile-table td:last-child{border-bottom:0}
  .nsd-mobile-table td::before{content:attr(data-label);color:#726653;font-size:11px;font-weight:900;letter-spacing:.06em;text-transform:uppercase}
  .nsd-signature-canvas{height:190px}
  .nsd-pagination{align-items:stretch;flex-direction:column}
  .nsd-pagination > div{display:grid;grid-template-columns:1fr 1fr}
  .nsd-pagination a{width:100%}
}

@media(max-width:420px){
  .nsd-agent-kpis{grid-template-columns:1fr}
  .nsd-ticket-meta-grid{grid-template-columns:1fr}
  .nsd-contact-actions{grid-template-columns:1fr}
  .nsd-agent-filter .nsd-filter-actions{grid-template-columns:1fr}
  .nsd-ticket-summary-meta > span:not(.nsd-badge):not(.nsd-priority-badge){flex-basis:100%}
}

@media(prefers-reduced-motion:reduce){
  .nsd-agent-portal *,
  .nsd-agent-portal *::before,
  .nsd-agent-portal *::after{scroll-behavior:auto!important;transition-duration:.01ms!important}
}